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COMMONLY ASKED QUESTIONS

  • Where is Louis Decor based?
    Louis Decor is based in Dubai, United Arab Emirates. All of our products are printed and placed on Dubai premises.
  • Which currency are orders processed in?
    All prices are in AED. If you are using a credit card with alternate currency, the conversion will be done by your bank.
  • My order has arrived but it’s wrong or damaged, what should I do?"
    In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently: - Your order number - The name of the item you did not receive - The name of the item you received in it's place - A clear photograph of the item you have received Once we've received the above info, our Customer Support team will get this sorted for you ASAP!
  • Can I change or cancel my order?
    We allow a 12 hour window where you can change your order. Please contact us right away and provide us with: - Your order number - product you would like to change or cancel - product you would like to replace it with Once we've received the above info, our Customer Support team will get this sorted for you ASAP! PRODUC
  • I’m an artist, how can I sell my designs on Louis Decor?"
    Selling your designs on Louis Decor Platform is simple. Just email support@louisdecorxb.com and provide us with links to your portfolio so we can see your work. We will then review it and get back to you with next steps
  • Does the artist get paid when you sell their designs?
    Every sale directly supports the artist behind the design.we run our artists through our pricing structure. then we pay the artists depending on how many sales they have made.
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